Last updated 3 April 2020 at 4:30PM NZT

COVID-19 (coronavirus) is having a huge impact on travellers. Here are some of the key things to know.

Before booking, please check local destination entry requirements and government travel restrictions.

Our Contact Centre team is experiencing a high volume of calls at the moment. Please only contact us if you are due to fly in the next 48 hours.

Air New Zealand crew.

Travel is still an option, but limited

Domestic travel within New Zealand is for customers who are deemed essential services workers only while New Zealand is on Alert Level 4. If your flight is not essential, you will not be able to travel. Please see the New Zealand travel guidelines for further information.

Before making your booking, please check the latest travel restrictions of your local country.

Managing your flights with Air New Zealand

If you booked through a travel agent, please ask them to manage your changes.

Sorry, we can't give you a refund on a non-refundable ticket.

Arrange a 12-month credit for your booked ticket for travel before 30 June - it's online and fast

You can use your credit within the next 12 months for any travel on Air New Zealand.

Change the date or destination of your flight online for travel before 30 June

You can make one change without paying any change fees or service fees. You will need to pay for any difference in the fare.

To request a credit or make changes online, please enter your booking details below:

Caring for our customers

We care about our customers and our people and we're doing what we can to ensure every day and every journey is a successful one.

Our Chief Medical Officer, Dr Ben Johnston, answers some common questions and concerns around COVID-19 (coronavirus)

Here are the medical facts you need to know when you, your family or your employees are planning travel. Dr Johnston is one of the world's top aviation medicine practitioners. He's a member of both the Aerospace Medical Association and the IATA Medical Advisory Group.

Here's what we're doing to help protect you